We have come to rely on our smartphones so much that we consider them an extension of ourselves. So it's no surprise that when a crisis happens, it's the first place we might turn to ask for help. This March, the Journal of the American Medical Association published a study that found that when it comes to trauma, these systems responded “inconsistently and incompletely.” And while making a call to a crisis help line, or 911 are certainly options--there's one more possibility--texting.
Nancy Lublin founded Crisis Text Line to support people in crisis through texting the word "start" to 741 741. They've processed over 14 million messages to date. Lublin also founded Dress for Success, and was CEO of the teen volunteer organization Do Something.
Listen to the interview at the link above, or read the edited & condensed interview on Fortune.com